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FAQs about HELP loans

Is the information you are looking for found in the following HELP loan questions?

For contact information on Student Income Support or Scholarships and Awards, please refer to the following links:

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Call Us

If you would like to speak to someone directly about your query please call the number applicable to your enquiry:

For information about HELP debt, including how compulsory repayments are calculated and how indexation works, contact the Australian Tax Office (ATO)

  • Visit the ATO website (opens in a new window);
  • Call the Personal tax enquiry line for information about HELP and personal tax topics on 13 28 61. Have your tax file number handy;
  • For international callers - phone: +61 2 6216 1111

For contact information about Student Income Support benefits, contact the Department of Human Services (DHS):

  • Visit Centrelink (opens in a new window);
  • Call 13 24 90 – for information on Youth Allowance, Austudy and Pensioner Education Supplement;
  • Call 13 23 17 for information on ABSTUDY;
  • Call 13 12 02 for information in languages other than English;
  • Text Telephone for the hearing impaired (TTY) 1800 810 586 for payment enquiries; or
  • Call 1800 638 109 for ABSTUDY TTY payment enquiries.

For information about Commonwealth supported places, HELP loans (including HECS-HELP, FEE-HELP, SA-HELP, VET Student Loans, VET FEE-HELP and OS‑HELP) and Commonwealth Higher Education Student Support Numbers (CHESSN) submit an enquiry below.

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Student HELP Loans enquiry form

If you would like to send an online enquiry form for queries relating to HELP loans (HECS-HELP, Commonwealth Supported Places etc) and general website comments, please select the Student HELP loan enquiry form link.

To protect your privacy, please DO NOT write your Tax File Number in the Student HELP Loans Enquiry Form under any circumstances.

If you have an enquiry about VET FEE-HELP or VET Student Loans please select from the following links:

VET FEE-HELP Students Opt-in 2017

For information for continuing VET FEE-HELP students about opting in to VET FEE-HELP in 2017 please go to www.education.gov.au/vet-student-loans/vfh-opt-in (opens in a new window).


If you have a general question about VET FEE-HELP please submit your enquiry at www.education.gov.au/vet-student-loans-students (opens in a new window).

VET FEE-HELP Student Complaints (or debts)

If you were contacted by the Department of Education and Training about opting in to VET FEE-HELP in 2017, but do not understand why or you have found out you have a VET FEE-HELP debt and do not know why, please submit your enquiry at www.education.gov.au/vet-student-loans-students (opens in a new window).

VET Student Loans Students

If you have questions about VET Student Loans or want information about accessing a VET Student Loan for study in 2017, please read the factsheets at VET Student Loans or contact your provider.

If after reading the factsheets you still have questions, please submit your enquiry at https://www.education.gov.au/information-vet-student-loans-students (opens in a new window).

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