VET FEE-HELP closed for new students on 31 December 2016.
VET Student Loans began on 1 January 2017 and replaced VET FEE-HELP.
For VET FEE-HELP information, go to the Department of Education and Training website.
Debts incurred through inappropriate conduct under VET FEE-HELP - new VET FEE-HELP Student Redress Measures
From 1 January 2019, the VET Student Loans Ombudsman in the Office of the Commonwealth Ombudsman is the primary contact point for any person who believes they have a VET FEE-HELP debt which they should not have. This includes complaints under the new VET FEE-HELP Student Redress Measures, which allow the Secretary of the department to re-credit a student's eligible VET FEE-HELP debt where it is reasonably likely that the debt was incurred through the inappropriate conduct of their VET provider.
For more information on how to submit a complaint go to the VET Student Loan Ombudsman website.
For more information on the new measures go to the VET FEE-HELP Student Redress Measures fact sheet.