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VET FEE-HELP

VET FEE-HELP closed for new students on 31 December 2016.

VET Student Loans began on 1 January 2017 and replaced VET FEE-HELP.

For VET FEE-HELP information, go to the Department of Education website.

Debts incurred through inappropriate conduct under VET FEE-HELP - new VET FEE-HELP Student Redress Measures

From 1 January 2019, the VET Student Loans Ombudsman in the Office of the Commonwealth Ombudsman is the primary contact point for any person who believes they have a VET FEE-HELP debt which they should not have. This includes complaints under the new VET FEE-HELP Student Redress Measures, which allow the Secretary of the department to re-credit a student's eligible VET FEE-HELP debt where it is reasonably likely that the debt was incurred through the inappropriate conduct of their VET provider.

For more information on how to submit a complaint go to the VET Student Loan Ombudsman website.

For more information on the new measures go to the VET FEE-HELP Student Redress Measures fact sheet.

Notification to persons enrolled by Cornerstone Investment Aust Pty Ltd (trading as ‘Empower Institute’) from 1 June 2014 to 15 December 2014 

This is a notice for the purposes of clause 46AA (8) of Schedule 1A of the Higher Education Support Act 2003 (HESA):

  • Persons who were enrolled into a vocational education and training (VET) course (Diploma of Business, Diploma of Management or Diploma of Early Childhood Education) with Empower Institute between 1 June 2014 and 15 December 2014, who never completed a unit of study in those courses, and who incurred a VET FEE-HELP debt for incomplete units of study in those courses, have had their FEE-HELP balances re-credited for those units. This means that their VET FEE-HELP debt to the Australian Government for those units will be remitted (removed).
  • This decision has been made by a delegate of the Secretary of the Department of Education under clause 46AA(1) of Schedule 1A of HESA, on the basis of findings against Empower Institute by the Federal Court of Australia in the case of ACCC and Commonwealth v Cornerstone Investment Aust Pty Ltd (in liq) (No4) [2018] FCA, as well as existing data and information held by the department. 

If you think you may have incurred a VET FEE-HELP debt for a course with Empower, you can check whether you are affected by this decision by logging onto MyUniAssist at. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log in. Your CHESSN will be in documentation sent to you by Empower Institute.

If, in checking MyUniAssist, you see that you have a VET FEE-HELP debt which you believe you should not have, or if you are not able to find your CHESSN, please contact the VET Student Loans Ombudsman within the Office of the Commonwealth Ombudsman for more information on seeking redress at https://vet.ombudsman.gov.au/ or on 1300 362 072 (select option 6).