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VET Student Loan or VET FEE-HELP debt complaints

The VET Student Loans Ombudsman in the Office of the Commonwealth Ombudsman investigates complaints from students regarding their VET FEE-HELP or VET Student Loans provider in Australia. Their services are free, independent and impartial.

From 1 January 2019, the VET Student Loans Ombudsman will be the primary contact point for any person who believes they have a VET FEE-HELP debt which they should not have. This includes complaints under the new VET FEE-HELP Student Redress Measures.