The VET Student Loans Ombudsman in the Office of the Commonwealth Ombudsman investigates complaints from students regarding their VET FEE-HELP or VET Student Loans provider in Australia. Their services are free, independent and impartial.
The VET Student Loans Ombudsman is the primary contact point for any person who believes they have a VET FEE-HELP debt which they should not have. This includes complaints under the new VET FEE-HELP Student Redress Measures.
For more information on how to submit a complaint go to the VET Student Loan Ombudsman website.
For more information on the new measures go to the VET FEE-HELP Student Redress Measures fact sheet.