If you haven’t found the information you were looking for or you have questions, you can submit an online contact form. Before you do, make sure we are the right people to ask.

When to contact your higher education provider

Your provider is your primary contact if you:

  • are thinking about study

  • want to know if you are eligible for a Commonwealth supported place (CSP)

  • want to know if you are eligible for a Higher Education Loan Program (HELP) loan

  • have identified incorrect loan charges on your HELP loan history

  • want to make a complaint.

When to contact the Australian Taxation Office (ATO)

The ATO is responsible for HELP debts. Contact the ATO if you have questions about:

  • how much you owe on your HELP debt

  • indexation on your HELP debt account

  • accessing ATO online services

  • pay as you go (PAYG) withheld amounts

  • compulsory repayments

  • voluntary repayments.

You can call the ATO on 13 28 61 or visit the ATO website.

When to contact Services Australia

You should contact Services Australia when you have questions about:

  • Youth Allowance

  • Austudy

  • Abstudy

  • Tertiary Access Payment

  • Pensioner Education Supplement

  • Student Start-up Loan

You can contact Services Australia on 13 24 90 or find information about student payments on the Services Australia website.

Are you a Vocational Education Training (VET) student?

The following links will assist with VET related enquiries:

Image of a person standing, holding a laptop and smiling at the camera

Online contact form

If you would like to contact the department directly, fill in our online contact form.

Contact us