Once you have received a Higher Education Loan Program (HELP) loan, it is important you monitor and manage your HELP debt so you can identify any incorrect charges.
What's on this page
Who should I contact if I identify incorrect charges?
If you believe a HELP debt has been incorrectly assigned to you, you must discuss this directly with your higher education provider.
If your provider agrees that a HELP debt has been incorrectly assigned to you, they can remove it from your HELP debt account.
What should I do if my provider does not agree to remove the debt?
If your provider disagrees with you, you can request a further review using your provider’s complaints process.
All providers are required to have policies and procedures in place to resolve grievances. These grievance policies and procedures outline how they will review, assess and respond to a range of academic and non-academic complaints.
More Information
You can find your provider’s complaints process on their website. It may also be available in your student portal.
More information is available at Making a complaint.
How do I monitor my HELP loan?
When you access a CSP or HELP loan, your provider must issue you a Commonwealth Assistance Notice (CAN) which lists the units of study you enrolled in for that study period period and the assistance received.
It is a good idea to check that the units on your CAN match those reported by your provider in your HELP loan history.
You can access your HELP loan history through myHELPbalance.
Your HELP loan history will include all your HELP and Vocational Education and Training (VET) loans from 2005.
Useful links and resources
The myHELPbalance website will not show your current HELP debt (how much you owe). You can check your HELP debt through ATO online services in your myGov account or by contacting the ATO on 13 28 61.
Find out more about being issued a Commonwealth Assistance Notice (CAN).