There could be a few reasons why you have seen changes on your HELP debt account at the Australian Taxation Office (ATO).

This should not be a surprise to you. You may have been contacted by your higher education provider, or by the Department of Education. The Department has been contacting people who have loans that have delayed.

The department is also aware that providers are reporting and updating old loan records, in which case you should have been contacted by your provider.

Did the Department of Education contact you via phone or email/post, or have you noticed HELP loans for study in previous years only recently appearing (or not yet appearing) on your ATO HELP debt account? Please visit 'the Department contacted me' page below.

Has your higher education provider contacted you or sent you an email about a HELP loan that is not yet appearing on your ATO HELP debt account? Please visit the 'my provider contacted me' page below.