Support for Students Policy Overview

Studying is not always smooth sailing. There may be times during your study where you face challenges which make it hard for you to keep up with your academic requirements including assessments and you may need some additional support. 

From the start of 2024, higher education providers are required by legislation to have a Support for Students Policy which outlines the resources available to help their students succeed in their studies.

What is a Support for Students Policy?

A higher education provider must have a Support for Students Policy that explains the support available to students to assist them to successfully complete the units of study in which they are enrolled.

The provider’s Support for Students Policy must include information on:

  • the provider’s processes for identifying students that are at risk of failing their units of study; and
  • the supports available from the provider to assist students successfully complete the units of study in which they are enrolled.

What type of support is included in the Support for Students Policy?

The type of support offered in the support for students policy will vary depending on your provider, but, the policy should include academic and non-academic support like:

  • learning support (e.g literacy, numeracy, academic skills)
  • academic adjustment (e.g extensions or special consideration)
  • curriculum advice and career planning support
  • inclusion and disability support
  • financial support
  • mental health, counselling and well-being services
  • sexual assault and sexual harassment support
  • domestic and family violence support

Where will I find my provider’s Support for Students Policy?

The policy needs to be easily available to students and publicly available on your provider’s website.

If you can’t find your provider’s support for student policy, check with your provider’s student administration area.

Shared responsibility 

Your provider is required to have, comply with and report on their Support for Students Policy.

While your provider must have support mechanisms in place that you can access before the census date, students have responsibility for accepting and engaging with the support services and for their own success.

Concerns or complaints

If you have an issue with any aspect of your educational experience, including support services available to you, you should raise it with your provider to see if it can be resolved quickly and informally. 

If this does not resolve the issue, providers must have a formal complaints policy and procedure to provide students with an appropriate avenue to have their concerns addressed. 

You must receive a  written response to a formal complaint from your provider, including instructions on how to request a review, if you are not happy with the decision.